(Indianapolis, Ind., July 8, 2014) Diagnotes Inc. and Advanced Healthcare Associates (AHA) today announced an agreement that will place the Diagnotes mobile and web-based clinical communication system in the hands of AHA’s medical directors, physicians and nurse practitioners at more than 100 nursing homes in Central Indiana and Kentucky.
“Our highly skilled clinicians have been providing leading-edge geriatric care for nursing home patients since 1988,” said Bryon Miller, JD, GNP of AHA. “The Diagnotes technology makes us one of the first post acute care practices in the nation to incorporate truly secure, mobile communication throughout our organization – from our 24-hour nurse triage call center to our medical directors, rounding clinicians and billing staff.”
The two companies initiated a pilot program in April 2014, initially integrating the Diagnotes system into the triage call center where more than 20 trained nurses take calls around-the-clock from AHA-staffed nursing homes reporting patient information and requesting clinician consultation and orders.
“The Diagnotes secure text messaging and secure voice mail technologies allow triage nurses to communicate vital information to the clinician, and to verify that it has been received,” explained Dave Wortman, Diagnotes chairman and CEO. “Because professional staff scheduling is incorporated, the triage center is able to quickly identify and contact the on-call physician or nurse practitioner.”
The mobile and web-based platform is designed for a BYOD (Bring Your Own Device) environment, in which all users are able to use the smartphone, tablet, or laptop of their choice at any location. Diagnotes pushes critical information – current medications, histories, allergies, etc. – from the patient’s medical record to the clinician. Those facts, along with the triage information from the call center, efficiently provide what the practitioner needs to make a timely treatment decision.
The closed-loop system also allows the clinician to communicate follow-up and transition information to other team members, and to document the encounter, choosing from provided codes and descriptions to securely send details to the billing office. AHA, in the early stages of implementation, is already seeing decreased response times and increased revenue capture.
“All evidence suggests that the Diagnotes communication system will allow us to improve the quality of care we deliver, with greater efficiency and effectiveness,” said Meredith Hole, practice administrator. “We couldn’t be more pleased that we chose to partner with Diagnotes in this endeavor.”
Wortman echoed the comments of Miller and Hole. “We have an aging population, and the practice of geriatric medicine is bound to grow in nursing homes, smart medical homes, and congregate living,” he said. “AHA is clearly planning for the future by keeping its operations and staff on the cutting-edge of medical care for our seniors. We’re proud to be their choice for enhanced mobile communication.”
Diagnotes is a mobile and web-based software system that gives medical groups the tools to improve physician communication with their patients, care teams and office staff. Diagnotes accurately routes phone calls and text messages using its built-in provider directory and call schedules, automatically delivers key patient data from patient medical records and supports immediate, hassle-free documentation of every encounter. Diagnotes Inc. is using its process improvement and mobile technology expertise to improve productivity, increase profitability and enhance both physician and patient satisfaction for its clients. For more information about Diagnotes, visit www.diagnotes.com.
Laura Miller Communications for Diagnotes Inc.